About Us

Company overview

OUR MISSION , OUR VISION AND CORE VALUES

OUR MISSION

The ideal mission of a hotel is to provide exceptional customer service, comfortable and clean accommodations, and a welcoming atmosphere that makes every guest feel at home. Our goal is to create a memorable experience for each guest and exceed their expectations by anticipating their needs and providing personalized service. We are committed to maintaining the highest standards of professionalism, integrity, and teamwork while also being environmentally responsible and continuously striving for improvement.

OUR VISION

LV aims to provide good home-cooked local and European food, a slection of drinks including cocktails. LV will aim to provide a weekly club event for members only, free of charge, non-members coming as guest of members will have to pay100GH$.

CORE VALUES

    1. Customer Service Excellence: Providing exceptional customer service should be a core value of any hotel. From the moment a guest enters the hotel until they check out, the staff should strive to provide personalized service that exceeds expectations.

    2. Professionalism: Maintaining a high level of professionalism is crucial for any hotel. This includes dressing appropriately, having a positive attitude, and being knowledgeable about the hotel and its amenities.

    3. Integrity: Honesty and integrity should be fundamental values for any hotel. This includes being transparent about pricing, policies, and any potential issues that may arise during a guest's stay.

    4. Teamwork: Successful hotels rely on teamwork. Staff members should work together seamlessly to ensure that guests have a positive experience.

    5. Respect: Respect for guests, colleagues, and management is essential in creating a positive work environment. Staff members should show respect for guests' privacy, cultural differences, and personal preferences.

    6. Accountability: Each staff member should take ownership of their work and be accountable for their actions. This includes taking responsibility for mistakes and working to rectify any issues that may arise.

    7. Innovation: Innovative hotels are always looking for ways to improve the guest experience. Staff members should be encouraged to think outside the box and come up with creative solutions to problems.

    8. Sustainability: In today's world, sustainability is an increasingly important value for hotels. Hotels should strive to be environmentally friendly by reducing waste, conserving energy, and using eco-friendly products.

    9. Safety: Ensuring the safety and security of guests and staff members should be a top priority for any hotel. This includes having appropriate security measures in place, following safety protocols, and responding quickly to any emergency situations.

    10. Continuous Learning: The hospitality industry is constantly evolving, and staff members should be encouraged to continuously learn and improve their skills. This includes attending training sessions, staying up-to-date on industry trends, and seeking feedback from guests to improve the guest experience.

OUR SERVICES

Offering a comprehensive range of services within the construction industry enables us to tailor a delivery system for customers which matches our clients' needs, goals and budget. Our commitment to these services adds value to your project and help ensure its success.

Our Services includes:

  • Events Management
  • Real Estate Management
  • Bridal Reception
  • Hiring & Hospitality
  • Tourism & Leasure
  • Travel & Events

Our Policy Statement

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